Telehealth has become a normal part of NDIS behaviour support. It can save time and travel, but it is not right for every part of the work. Most people get the best result from a mix of in person and telehealth sessions.
Where telehealth works well
- Interviews with families, support workers and other clinicians
- Team meetings and plan review discussions
- Training support workers across different shifts and locations
- Coaching parents and carers to use strategies
- Regular check ins once a plan is running
Where in person visits matter
- Observing the person in their home and community
- Assessing the environment, such as noise, layout and restrictions
- Building rapport with people who find screens hard
- Situations with high risk or recent serious incidents
Using both
A common approach is to complete key observations in person, then use telehealth for interviews, training and follow up. This keeps travel costs down, which matters when funding is limited, while making sure the assessment is accurate.
Our approach
We visit participants across the Gold Coast, Brisbane and the Tweed, and offer telehealth to everyone. We will talk with you about the right mix for the person.
This article is general information only and is not advice about a particular person's circumstances. NDIS funding arrangements change from time to time, so check the participant's plan and current NDIA guidance.
